PRE-TRAVEL INFORMATION
Carry-On Baggage
In accordance with the Transport Canada Carry-on Baggage Program, each passenger is permitted only one piece of carry-on baggage in the cabin and this may be no larger than 23cm x 40cm x 51cm or 9" x 16" x 20" and weigh no more than 5 kgs or 11 lbs. This is to ensure it will fit safely either under the seat or in an overhead storage bin of the aircraft. Bags with built-in rollerboards will not be accepted in the cabin unless the dimensions including wheels and handles are as outlined above.
Extra pieces or those pieces exceeding the weight or size restrictions will be checked and may be subject to excess baggage fees.
Passengers are reminded to please pack all electronic goods, cash, jewelry, documents, valuables and fragile items (size dependant) in their carry-on baggage.
Customers travelling with electronic devices, electrical equipment or battery operated devices should place these items in their carry-on bags for screening. Customers must be prepared to show that the items are in good working order otherwise they will be confiscated by security.
Items counted as Carry-on Baggage:
- Any kind of bag or suitcase, briefcase, laptop computer, camera case with spare lenses & film that are in addition to the camera itself, cartons, boxes and other similar items.
Items not counted as Carry-on Baggage:
- Cameras, coats, diplomatic or consular bags, diaper bags (provided passenger is travelling with an infant under 2 years of age), purses (25 x 30 x 20 centimetres or 10" x 12"x 8" or less), receptacles containing human remains, child restraint systems (an Amsafe CARESTM child restraint device or an approved car seat). Please note: car seats are only permitted in cases of infants for whom an airline seat has been purchased and must be CMVSS 213, CMVSS 213.1 or FMVSS 213 approved
- Containers carrying life sustaining items - please contact Skyservice Customer Focus prior to your flight to ensure applicability
Items allowed in Carry-on Baggage:
- Electronic equipment such as cell phones, iPods, laptops (minus security chain)
- Nail clippers
- Non-metallic nail files
- Disposable razors & razor blade cartridges
- Syringes or needles for personal medical use
- Medically required walking canes
- Umbrellas
Items not allowed in Carry on Baggage:
- All Knives
- Any sharp object
- Any weapons including replica or toy weapons
- Corkscrews
- Fireworks
- Sporting equipment including golf clubs, hockey sticks, ice skates, ski poles, baseball bats, pool cues
- Laptop security chains
Skyservice reserves the right to prohibit any item considered a security risk.
Medications and Medical Equipment
Passengers are advised to carry medication in their carry-on baggage. If medication is temperature-sensitive, we suggest packing an ice-pack or other appropriate temperature regulator. Carrying medication in their original containers will help minimize security concerns. Passengers are reminded to bring a letter from their physician stating they have a legal right to use this medication, especially if they are carrying large amounts. Above all else, passengers should make sure their medication is not classified as illegal in the destination country.
Medical equipment required for use during the flight may be taken onboard. The medical equipment must be self-reliant (battery powered). Passengers with medical equipment must be self-reliant or travel with an escort. Skyservice representatives are not trained to use nor are they responsible for your medical equipment.
Passengers with medical conditions requiring the transport of specific medical equipment (CPAP machines, portable dialysis machines, etc.), must contact Skyservice Customer Focus at least 72 hours prior to departure with particulars as pertains to the type, specifications, size, and dimensions of medical equipment being requested Please note that airport security officials may require passengers to present a medical certificate for this equipment.
Please contact Skyservice Customer Focus at 1-888-571-0094 to discuss your particular needs.
Please note that Skyservice aircraft are not equipped to transport passengers on stretchers.