1. Information Collected and the Reasons for its Collection
Personal and non-personal information is collected by the Company through various means.
Personal information about the Company’s customers, which is provided to the Company by its customers, includes, without limitation, the following: name, flight details, email address, telephone number and address, age, gender, nationality and, in certain cases, pertinent medical health information necessary to ensure the safety and proper care of the passenger aboard the aircraft which the Company operates. The Company may also collect personal information which identifies a customer personally when the customer sends to the Company comments, questions, suggestions or resumés. Personal information does not include information about an individual passenger’s name, title, business address or telephone number.
Personal information is collected and used in order to comply with the requirements of applicable Canadian, provincial and foreign countries’ laws, regulations, policies and decisions.
Personal information is also collected and used in order to track customer service issues, improve the Company’s service offering, fulfill customers’ requests and provide answers and solutions to customers’ queries and concerns.
Personal information may be collected and used by the Company in order to improve the content and efficiency of its website. Additionally, as a service and as a convenience, the Company’s website may contain links to other sites. While the Company tries to link only to sites that share its commitment to protecting the privacy of its customers, the Company accepts no liability or responsibility for the content of or the privacy practices of these other sites. Customers are encouraged to use caution when accessing other websites and to review the privacy policies of such other sites.
Subject to possible contractual restrictions or regulatory requirements, the customer may change or withdraw its consent by contacting the Company’s Privacy Officer. For administrative purposes, the Company will require that the customer provide reasonable notice for any such change or withdrawal. If contractual or regulatory requirements impose an obligation on the Company to collect certain personal information which the customer is unwilling to give, the Company may not, as a result, be able to perform its obligations to the customer.
3. Limiting Collection of Personal Information
The collection of personal information is limited to that which is necessary for the Company to provide appropriate and legally compliant services to its customers.
4. Limiting Use, Retention and Disclosure
Personal information is used, retained or disclosed only for those purposes for which it is collected. Personal information is retained only as long as necessary for the fulfilment of those purposes, as long as the customer maintains a business relationship with the Company or in order to comply with the law, whichever is longer, after which time it is destroyed, erased or made anonymous.
The Company shares, on a “need to know” basis, its customers’ personal information with its employees, contractors, consultants and other parties such as affiliates and third party companies which assist the Company in complying with its undertakings, responsibilities and obligations towards its customers. The Company tries to deal with only those contractors, consultants and other third parties who comply with privacy legislation; however, the Company makes no representation or guarantee that such parties do in fact comply with privacy legislation.
The Company also shares its customers’ personal information such as passport, travel arrangements and related information with customs and immigration authorities of countries which require it as a condition of travel to and from their jurisdictions.
The Company may also disclose its customers’ personal information to third parties who acquire all or a substantial part of the operations of one or more of the companies forming part of the Skyservice Inc. Group of Companies, including by merger or acquisition, amalgamation, corporate reorganization or restructuring or a sale of assets. The Company requires, as a condition of disclosure of such information, that such third parties comply with all applicable privacy legislation.
5. Access to and Accuracy of Personal Information
The Company uses reasonable commercial efforts to ensure that a customer’s personal information is accurate. Subject to applicable legal or regulatory restrictions, a customer has the right to verify the accuracy of such personal information and to correct errors. The customer may do so by contacting the Company’s Privacy Officer. The Company’s Privacy Officer may request specific information from the customer in order to confirm his or her identity prior to granting access to personal information. The Company may also ask for documentation to support a request for any correction to or removal of personal information.
If requested, the Company will provide the customer with the names of third parties to whom it has given personal information and will endeavour, on behalf of the Customer, to have any errors in the accuracy of such information corrected.
If the requested personal information has been destroyed, erased or rendered anonymous pursuant to the Company’s record retention practices and policies, the customer will be so advised.
The Company will respond to all requests for access within thirty days or as otherwise required by law. If the Company needs to extend the time, or has to refuse the request, the Company will advise the customer of the reasons, subject to any legal or regulatory restrictions.
The Company has put in place procedures to safeguard and secure the information it collects or that it receives directly from its customers against unauthorized use, loss, misuse, alteration or disclosure. However, information provided to the Company through electronic means is not necessarily secure. Sensitive information should be provided to the Company either by mail or telephone.
9. Challenging Compliance
10. Privacy Officer
Any questions regarding this policy or any other privacy related concern such as requests to withdraw consent, for access to Company records of personal information or to confirm, update, change, or delete personal information, or suggestions, comments or complaints should be addressed to the Company’s Privacy Officer who may be contacted as follows: